Georgia Tech Parking Kiosk
Spring 2016 Group Project
Objective: To redesign both the physical/visual components and the user interface of a parking kiosk for a specific location.
Our goal was to improve the ease of paying to park on Georgia Tech's busy campus.
Georgia Tech Parking Kiosk
The Georgia Tech Parking Kiosk focuses on reducing the time spent paying to park by creating a simple and easy to use interface. The bold design is easy to find and adds a pop of color to the area.
Our parking kiosk fits the design language of Georgia Tech's campus, and the hexagon shape allows for two users at once to reduce the waiting time.
The user interface reduces the number of steps in the paying process and includes bold text for clear instruction. As the user walks through the paying process, the hexagon-shaped tiles light up to guide them through each step.
Improved Payment Options
The parking kiosk does not have a coin receptor, because very few people use coins to pay for parking. We replaced this payment method with the option to pay with buzzfunds, since the meter is in Tech Square. The kiosk also has the option to pay with credit/debit, and the card readers are easier to locate.
In our research, we used the parking kiosks on Georgia Tech's campus, observed people using the parking kiosks, interviewed people about their experience with parking kiosks, and observed the location.
We created a task analysis to observe and record all of the steps that our user has to take from the time they park to the time they take their receipt. The task analysis helped us locate pain points in this process.
The greatest pain points that we observed were unclear instructions, a dark and hard-to-read screen, a cluttered interface, and a form that does not fit the environment.
Proposed Task Design
Based on the paint points we discovered, we created a streamlined task chart that we implemented in our design.
Georgia Tech Design Language
We were designing our kiosk for Georgia Tech's campus, so we made sure to explore the specific area and understand the design language.
We did initial ideation based on the pain points that we found to explore different forms of the kiosk.
Our four initial concepts explored different potential forms of parking kiosks.
Through research and user interviews, we explored how people would interact with each concept and which one received the best feedback.
From our feedback, we presented a refined concept that took the form of a hexagon. We received positive feedback from the first simple diamond concept, but we wanted to keep the hexagon shape. We combined the two ideas and ended up with a new form.
Scale Model Form Refinement
We refined this shape and the interface through further ideation by exploring new variations of this shape to get a more sleek and simple look.
We explored color options based on Georgia Tech's colors. We wanted the parking kiosk to be easily spotted and fit the campus environment well.
The final parking kiosk has a hexagon form, a simple interface, a pop of color, and allows for two users at one time. We constructed a full scale model in order to better represent the concept and see it in the true environment.
The final interface includes a more streamlined process, universal symbols, visual cues, and clear instructions.